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  • Getting started
    • How do I set up my business?
    • How do I add my logo and colours?
    • How do I add my bank details?
  • Quotes
    • How do I send a quote and get it accepted?
    • How do I send from my own email?
    • How do I ask for a deposit?
    • How do I turn a quote into an invoice?
    • How do I change a quote or invoice I’ve sent?
    • How do I find a supplier’s price?
  • Invoices
    • How do I send an invoice?
    • How do I zero-rate one quote or invoice?
    • How do I give a refund or credit note?
    • How do I void an invoice?
    • How do I add photos and a job report?
  • Getting paid
    • How do I get paid by card?
    • How long does card money take to reach my bank?
    • How do I take payment on the spot?
    • How do clients pay by PayShap or EFT?
    • How do I mark an invoice paid?
    • What do I do when a client sends proof of payment?
    • How do I match my bank statement?
  • Clients
    • How do I add a client?
    • How do I archive or delete a client?
  • Your plan
    • What do I get with Pro?
    • How do I upgrade to Pro?
    • How do I cancel Pro?
    • How do I get Pro back on a new phone?
  • Your team
    • How do I add my team?
  • Your account
    • How do I sign in?
    • How do I change my email or password?
    • How do I download my invoices and clients?
    • How do I delete my account?
    • What emails do my clients and I get?
Help›Your account

Your account

Signing in, your email and password, emails we send, deleting your account.

  • How do I sign in?With your email and a code we send, Google or Apple, your mobile, or a password if you’ve set one. They all open the same account.
  • How do I change my email or password?In Settings → Sign in & security: a new email is confirmed from a link we send to it; a new password works straight away.
  • How do I download my invoices and clients?In Settings → Your data, download your quotes and invoices, their lines and your clients as spreadsheets, for your records.
  • How do I delete my account?In Settings → Your data, choose Delete account and confirm. If nobody else is in your business, your business and everything in it go too.
  • What emails do my clients and I get?Your clients get your quotes, invoices and receipts. You hear when you’re paid, and what matters. Some can be turned off.

Still stuck?

Email support@thetechcompanygroup.com and we’ll help, or see Support.

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