Privacy Policy

Last updated 21 August 2026

The Tech Company Group (ABN 60 997 507 184) operates TCG Invoice, an invoicing service for small businesses and trades. This policy explains what personal information we collect, why, who we share it with, and what you can do about it. It is written to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Two kinds of people appear in this policy, and the distinction matters throughout: you, the business that signs up for an account, and your clients, the people you invoice. We handle information about both, but in different roles.

Information we collect about you

• Account details — your email address, and your mobile number if you choose to sign in that way.
• Business details — business name, country, ABN, and whether you are registered for GST.
• Payment details for your subscription — handled by Stripe. We never see or store your card number; we hold only a customer reference and your current plan.
• Bank details you choose to show on invoices — if you enable bank transfer, the account details you enter are stored so they can be printed on the invoices you send.
• Technical information — server logs recording requests to the service, including IP address and timestamps, kept for security and troubleshooting.

Information you give us about your clients

When you create a client or issue an invoice, you provide us with that person's name, and typically their mobile number or email address so we can deliver the invoice. We hold this information on your behalf. We do not market to your clients, sell their details, or use them for any purpose other than delivering and processing the invoices you send.

You are responsible for having a proper basis to give us your clients' details, and for the accuracy of what you enter.

How we use information

• To provide the service — creating, sending and tracking invoices.
• To send invoices to your clients by SMS or email, on your instruction.
• To take payment for invoices through Stripe, and to bill you for your subscription.
• To authenticate you when you sign in.
• To respond when you contact us for support.
• To keep records we are required by law to keep, and to detect and prevent misuse.

We do not sell personal information, and we do not use your invoice data or your clients' details to train machine learning models.

Who we share information with

We use a small number of service providers to run TCG Invoice. Each receives only what it needs to do its job:

Some of these providers store or process information outside Australia, which means personal information may be disclosed to overseas recipients (APP 8). We take reasonable steps to ensure they handle it consistently with the APPs, but their handling is also governed by their own terms and the laws of the countries they operate in.

We may also disclose information where we are required or authorised by law, or where it is necessary to investigate suspected fraud or misuse.

Security

Data is transmitted over encrypted connections and stored in databases with access controls that restrict each account to its own records. Payment card details never reach our systems. No system is perfectly secure, and we do not claim otherwise — but we take reasonable steps to protect information from misuse, loss, and unauthorised access.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

How long we keep information

We keep your account and invoice records for as long as your account is open, and for a period afterwards where we are required to — tax and business records generally must be kept for five years under Australian law. When we no longer need information and are not required to keep it, we delete or de-identify it.

Accessing and correcting your information

You can view and correct most of your information directly in the app, under Settings and in your client and invoice records. For anything you cannot reach yourself — including a copy of the personal information we hold about you, or a request to delete your account — email privacy@thetechcompanygroup.com. We will respond within a reasonable period, normally 30 days.

If your client asks you to correct or delete their details, you can do that yourself in the app. If they contact us directly, we will generally refer them to you, since the information is yours to manage.

Cookies and tracking

We set cookies that are necessary for the service to work — principally to keep you signed in. We do not use advertising cookies or third-party tracking pixels inside the application. Emails we send you may record whether they were opened or delivered, which we use to tell whether sign-in messages are reaching people.

Children

TCG Invoice is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy as the service changes. The date at the top shows when it was last revised. If we make a change that materially affects how we handle your information, we will tell you by email or in the app before it takes effect.

Complaints and contact

If you have a question or want to complain about how we have handled your personal information, email privacy@thetechcompanygroup.com. We will acknowledge your complaint and aim to resolve it within 30 days. If you would prefer to write to us, ask and we will give you a postal address.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.